Analyze & Synthesize

Turn a backlog of feedback into decisions you can defend

Support tickets pile up in Zendesk, NPS verbatims sit in a spreadsheet, and interview notes scatter across Notion. Idam AI's Feedback Analysis agent reads all of it, clusters it into ranked themes with the verbatim quotes still attached, and hands you roadmap recommendations - not another summary to re-summarize.

Every theme
traceable to a real quote
14-day
free trial
Feedback Analysis · Idam AI
Sources Loaded
184 support tickets52 NPS verbatims11 interview transcripts
Clustering feedback into themes…
Top Themes · Ranked by Frequency × Impact
Export reliability failures41 mentions · high impact
“The CSV export times out every Friday when I need it most.”
Onboarding confusion for invited users27 mentions · medium impact
Requests for granular permissions19 mentions · medium impact
View priority matrix · Generate personas · Send to roadmap
Introducing the Idam AI Feedback Analysis Agent

Synthesis that holds up when a stakeholder asks “says who?”

Anyone can ask a chatbot to summarize feedback. The hard part is synthesis you can take into a roadmap review: themes counted across sources, quotes preserved verbatim, and contradictions surfaced instead of smoothed over.

Ranked by frequency and impact

Themes land in a priority matrix, not an unordered list. A complaint mentioned once by a churned enterprise account is weighted differently than a cosmetic nitpick mentioned ten times.

Priority Matrix
High freq · High impact
Export reliability
Low freq · High impact
SSO for enterprise
High freq · Low impact
Dark mode requests
Low freq · Low impact
Icon preferences
Severity weighted by segment & revenue

Every insight keeps its receipts

Verbatim quotes travel with each theme. When engineering asks whether “users are frustrated” is real or vibes, you show the exact words, who said them, and how often.

Theme · Onboarding Confusion
I invited my teammate and she had no idea where to start.
Interview · Ops lead, 120-person SaaS
Took me three tries to find the workspace settings.
NPS verbatim · Detractor

Ends in recommendations, not a recap

The output is a set of roadmap recommendations tied to themes - and each one can flow straight into a user story, PRD, or one-pager in the same workspace.

Recommended Next Steps
Fix export timeout before Q3 renewal wavehigh priority
Spec invited-user onboarding flowsend to User Stories
Validate permissions demand in next 5 callsresearch
One click to a draft PRD or story set
Any Source, One Analysis

Your feedback lives in six places. Your analysis shouldn't.

Paste raw notes, upload transcripts and spreadsheets, or pull tickets and analytics from connected tools. The agent merges every source into one pass - so the Tuesday support spike and last month's interviews finally get read together.

Bring feedback from wherever it hides

Interviews, surveys, usability tests, support queues, sales call notes, app-store reviews. Mix formats freely - the agent normalizes everything before it starts looking for patterns.

Pasted notesUploaded filesSupport ticketsProduct analyticsMeeting transcripts
Feedback Pulled Into This Analysis
Support tickets · last 90 days
connected
NPS survey · Q2 verbatims
uploaded
Interview transcripts · 11 calls
uploaded
Feature requests · CSV export
pasted
247 items deduplicated and ready to cluster

Contradictions surfaced, not averaged

When power users and new users disagree, the agent says so and shows both sides - instead of blending two real signals into one misleading middle.

Triangulated across sources

A theme that shows up in tickets, interviews, and NPS carries more weight than one that lives in a single channel. Cross-source frequency is counted for you.

Grounded in what users actually said

The agent works from your data, not its imagination. If the evidence for a theme is thin, it tells you the sample is small rather than inventing confidence.

247→9

hundreds of raw feedback items, distilled into a handful of decision-ready themes in a single session

Frequently Asked Questions

Before you paste in 200 tickets

Every theme is anchored to verbatim quotes you can inspect, with frequency counts per source. If the evidence behind a finding is thin - say, two mentions out of two hundred items - the agent flags the sample size instead of presenting it with false confidence. You can always trace any claim back to who said it.
Get Started

That feedback isn't going to read itself

Paste your messiest pile of tickets, transcripts, and survey responses, and walk into your next roadmap review with ranked themes and the quotes to back them.

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